Android owners may have issues while purchasing or downloading apps from the
Google Play Store. This is especially so when the Android device is running a custom
firmware and the user wants to install apps from the Play Store.
Android users who have come across any of the issues mentioned below, can try
their luck by following the easy fixes mentioned alongside each error.
Error 491:
Problem:
Downloads and updates impossible.
Solution:
Remove your Google account by navigating to Settings>> Accounts and Google.
Tap Remove Account. Reboot the Android device, then add the account once
again. Now in Settings, go to Apps and swipe to find 'all' of your apps. Scroll
down to Google services, then click Clear Data and force stop.
Error 498:
Problem:
Interruption of downloads from Play Store.
Solution:
This happens as the cache of the device is full. Therefore, delete unnecessary
applications and files. Restart the smartphone in recovery mode by pressing
Volume Down, Power and Home buttons (for Samsung devices) or, Volume
Down and Power buttons (for other devices). In recovery mode use the Volume
keys to navigate to wipe cache partition. Select it using Power button and
confirm the process.
Problem:
No connection:
You can't connect to Play Store even if you have an internet connection.
Solution:
1-Clear cache
2-Check date
3-Check Google Account
Error 919:
Problem:
Downloading app works but it does not open after being downloaded.
Solution:
The Android device does not have much space. Therefore, eliminate all
unnecessary data such as music, videos or other large applications.
Error 413:
Problem:
Downloading applications or updates is impossible. Note that if you use a proxy,
it may cause problems with the operation of Google Play Store.
Solution:
Under Settings find apps, then swipe to 'all'. Scroll down to Google Services and
tap on Clear data, then force stop. Follow a similar procedure with Google Play
Store app and clear cache from your internet browser.
Error 923
Problem:
The download is impossible: Error while syncing Google account or insufficient
cache memory.
Solution:
Remove your Google account and delete unnecessary applications. Now reboot
the device in Recovery Mode. Select 'wipe cache partition' and start the device
as usual. This will not delete your personal data. Set up your Google account
once again.
Error 921
Problem:
Cannot download app.
Solution:
Try deleting the cache of Google Play Store application. In case this does not
work, delete all Play Store application data, but this will consequently delete all
the settings which you have made earlier. Remove your Google account then
restart the device and enter it again.
Error 403
Problem:
Download is impossible. This happens when two Google accounts are used to
buy applications on one device.
Solution:
Go to Google Play Store using correct Google account info. Then uninstall the
application in question. Find the app from Google Play and click the Purchase
button.
Error 492
Problem:
It is impossible to install an application due to the dalvik cache.
Solution:
Under Settings find apps, then swipe to all and scroll down to Google Services.
Select 'clear data' then force close the device. Perform the same on Google Play
Store app.
Note: If the aforementioned method does not solve the issue, try deleting dalvik
cache by placing the device into custom recovery mode (only if you have root).
Another solution is to perform data wipe/ factory reset. This option applies to all
users and can be done in recovery mode. Ensure that you have backed up your
device as this will wipe all data.
Error 927
Problem:
Download is impossible because a Play Store update is in progress.
Solution:
Wait for a few minutes until the Play Store update is completed. If the problem
persists, go to Settings>> Apps>> Swipe to all and locate Google Services. Tap
on clear data then force stop. Do the same with the Play Store application.
Error 101
Problem:
You cannot download anything because you have installed many apps.
Solution:
Uninstall the unnecessary apps or,
clear Play Store data and remove Google account and re-login again.
Error 911:
Problem:
App could not be downloaded due to an error 911.
Solution:
Method 1: Clear Google Play Store data
Go to Settings >> Manage Applications or Apps >> open "all" tab
From the list of "all" apps >> scroll down and select "Play Store" >> select force
stop, clear cache and clear data
Method 2: If you are using a wi-fi connection that requires a webpage login, then
your authentication has probably expired. Log in to the APN again through
Android browser. Open Google Play Store and run the app update again. If this
does not work then the problem is with the wi-fi network.
Method 3: Switch to another wi-fi network and run the update. The error 911
should disappear for the new wi-fi network.
Method 4: Use your mobile network data services instead of wi-fi. Turn wi-fi off
and then turn mobile data on and open Google Play Store and download/update
apps or games. This method is only suited for small sized apps and games. For
larger updates, use wi-fi network in order to save data charge.
Error 920:
Problem:
App could not be downloaded.
Solution:
Method 1:
Turn the wi-fi off, then turn wi-fi on and run Google Play Store and install or,
update the app
Method 2:
Go to settings>> Accounts>> delete your Google account synced with Google
Play.
Restart phone and add your Google account again in the Settings. Alternately,
add a different Google account.
Run Google Play Store and download pp.
Method 3:
Go to Settings >> Apps >> open "All" tab
Click Google Play Store >> clear cache and clear data
Now from the same tab uninstall Google Play Store updates
Restart the phone, open Google Play Store and install the app.
Google Play Store. This is especially so when the Android device is running a custom
firmware and the user wants to install apps from the Play Store.
Android users who have come across any of the issues mentioned below, can try
their luck by following the easy fixes mentioned alongside each error.
Error 491:
Problem:
Downloads and updates impossible.
Solution:
Remove your Google account by navigating to Settings>> Accounts and Google.
Tap Remove Account. Reboot the Android device, then add the account once
again. Now in Settings, go to Apps and swipe to find 'all' of your apps. Scroll
down to Google services, then click Clear Data and force stop.
Error 498:
Problem:
Interruption of downloads from Play Store.
Solution:
This happens as the cache of the device is full. Therefore, delete unnecessary
applications and files. Restart the smartphone in recovery mode by pressing
Volume Down, Power and Home buttons (for Samsung devices) or, Volume
Down and Power buttons (for other devices). In recovery mode use the Volume
keys to navigate to wipe cache partition. Select it using Power button and
confirm the process.
Problem:
No connection:
You can't connect to Play Store even if you have an internet connection.
Solution:
1-Clear cache
2-Check date
3-Check Google Account
Error 919:
Problem:
Downloading app works but it does not open after being downloaded.
Solution:
The Android device does not have much space. Therefore, eliminate all
unnecessary data such as music, videos or other large applications.
Error 413:
Problem:
Downloading applications or updates is impossible. Note that if you use a proxy,
it may cause problems with the operation of Google Play Store.
Solution:
Under Settings find apps, then swipe to 'all'. Scroll down to Google Services and
tap on Clear data, then force stop. Follow a similar procedure with Google Play
Store app and clear cache from your internet browser.
Error 923
Problem:
The download is impossible: Error while syncing Google account or insufficient
cache memory.
Solution:
Remove your Google account and delete unnecessary applications. Now reboot
the device in Recovery Mode. Select 'wipe cache partition' and start the device
as usual. This will not delete your personal data. Set up your Google account
once again.
Error 921
Problem:
Cannot download app.
Solution:
Try deleting the cache of Google Play Store application. In case this does not
work, delete all Play Store application data, but this will consequently delete all
the settings which you have made earlier. Remove your Google account then
restart the device and enter it again.
Error 403
Problem:
Download is impossible. This happens when two Google accounts are used to
buy applications on one device.
Solution:
Go to Google Play Store using correct Google account info. Then uninstall the
application in question. Find the app from Google Play and click the Purchase
button.
Error 492
Problem:
It is impossible to install an application due to the dalvik cache.
Solution:
Under Settings find apps, then swipe to all and scroll down to Google Services.
Select 'clear data' then force close the device. Perform the same on Google Play
Store app.
Note: If the aforementioned method does not solve the issue, try deleting dalvik
cache by placing the device into custom recovery mode (only if you have root).
Another solution is to perform data wipe/ factory reset. This option applies to all
users and can be done in recovery mode. Ensure that you have backed up your
device as this will wipe all data.
Error 927
Problem:
Download is impossible because a Play Store update is in progress.
Solution:
Wait for a few minutes until the Play Store update is completed. If the problem
persists, go to Settings>> Apps>> Swipe to all and locate Google Services. Tap
on clear data then force stop. Do the same with the Play Store application.
Error 101
Problem:
You cannot download anything because you have installed many apps.
Solution:
Uninstall the unnecessary apps or,
clear Play Store data and remove Google account and re-login again.
Error 911:
Problem:
App could not be downloaded due to an error 911.
Solution:
Method 1: Clear Google Play Store data
Go to Settings >> Manage Applications or Apps >> open "all" tab
From the list of "all" apps >> scroll down and select "Play Store" >> select force
stop, clear cache and clear data
Method 2: If you are using a wi-fi connection that requires a webpage login, then
your authentication has probably expired. Log in to the APN again through
Android browser. Open Google Play Store and run the app update again. If this
does not work then the problem is with the wi-fi network.
Method 3: Switch to another wi-fi network and run the update. The error 911
should disappear for the new wi-fi network.
Method 4: Use your mobile network data services instead of wi-fi. Turn wi-fi off
and then turn mobile data on and open Google Play Store and download/update
apps or games. This method is only suited for small sized apps and games. For
larger updates, use wi-fi network in order to save data charge.
Error 920:
Problem:
App could not be downloaded.
Solution:
Method 1:
Turn the wi-fi off, then turn wi-fi on and run Google Play Store and install or,
update the app
Method 2:
Go to settings>> Accounts>> delete your Google account synced with Google
Play.
Restart phone and add your Google account again in the Settings. Alternately,
add a different Google account.
Run Google Play Store and download pp.
Method 3:
Go to Settings >> Apps >> open "All" tab
Click Google Play Store >> clear cache and clear data
Now from the same tab uninstall Google Play Store updates
Restart the phone, open Google Play Store and install the app.
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